FAQ

REITH — Frequently Asked Questions

1. What is REITH?

REITH is a jewellery brand created for the woman who is always moving, growing and becoming. We create minimal, versatile pieces designed to move effortlessly with her — from everyday moments to work, travel and everything in between.

2. What kind of jewellery does REITH offer?

REITH offers minimal and versatile jewellery including earrings, necklaces, bracelets and rings. Our pieces are designed to be easy to style, layer and wear across different occasions.

3. Is REITH jewellery suitable for everyday wear?

Our jewellery is designed with everyday versatility in mind. Each piece can be styled effortlessly with your everyday wardrobe, workwear, travel looks and special moments.

4. How should I care for my REITH jewellery?

To keep your jewellery looking its best, avoid direct contact with perfumes, lotions, makeup, water and harsh chemicals. Store each piece in a dry place, preferably in its REITH packaging, when not in use. Gently wipe your jewellery with a soft, dry cloth after wearing.

5. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on eligible orders. Availability may vary depending on your delivery location and order details.

6. Do you offer free shipping?

Yes. REITH offers free shipping on orders above ₹799. Shipping charges, if applicable, will be shown at checkout before you place your order.

7. How long will my order take to arrive?

Orders are processed and shipped within the timeframe mentioned at checkout. Delivery time may vary depending on your location and courier service. Once your order is shipped, you will receive tracking details.

8. Can I cancel or modify my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible at tindia@theredgmail.com. We will do our best to accommodate your request before the order is processed or shipped.

9. What is REITH's return and refund policy?

We want you to feel confident shopping with REITH. Returns and refunds are subject to our Return & Refund Policy. Please review the policy for complete details about eligibility, timelines and the return process.

10. How can I track my order?

Once your order has been shipped, we will send tracking information to your registered email address. You can use the tracking link to follow your order.

11. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at tindia@theredgmail.com with your order details and clear photographs of the package and jewellery. Our team will review the issue and guide you through the next steps according to our Return & Refund Policy.

12. How can I contact REITH?

For any questions about your order, jewellery, shipping or returns, please contact us at:

tindia@theredgmail.com

We’ll be happy to help.